Privacy Policy

Who we are

2Minds Creative (“2Minds”, “we”, “us”, “our”) is a content production and marketing studio based in Bali, Indonesia, working with clients around the world. This website is 2mindscreative.pro. If you have questions about this policy or how we handle your data, reach us at contact@2mindscreative.pro.

Information we collect

We collect information in a few different ways:

• Information you give us directly — when you fill out our contact form, we collect your name, email address, phone number, business name, business type, the service you’re interested in, your location, and anything else you choose to tell us.
• Booking information — when you schedule a call through our booking calendar, we (and our scheduling provider, Cal.com) collect your name, email address, and the details of the meeting.
• Automatic information — like most websites, we automatically collect some technical information when you browse, including your IP address, browser and device type, pages viewed, and how you got here, through cookies and similar technologies.
• Direct communication — if you message us by email or WhatsApp, we keep a record of that conversation so we can respond and follow up.

How we use your information

We use the information we collect to:

• Respond to your enquiry and follow up on it
• Prepare quotes, proposals, and schedule calls or shoots
• Deliver the services you’ve engaged us for
• Send you information about your project or account
• Understand how people use our website so we can improve it
• Meet our legal, accounting, and security obligations

Cookies & analytics

Our website uses cookies — small text files stored on your device — for two main purposes: functional cookies, which help the site load quickly and work properly (for example, our caching system), and analytics cookies, through Google Analytics, which help us understand how visitors use the site (pages viewed, time on site, general location) in aggregate, anonymized form. Google’s own privacy practices govern how it processes this data; you can read more at policies.google.com/privacy.

You can disable cookies in your browser settings at any time. Doing so may affect how some parts of the site work.

Third-party services we use

To run this website and our business, we rely on a small number of trusted third-party providers, who process data on our behalf:

• Google (Analytics & Search Console) — website analytics
• Cal.com — call scheduling
• WPForms — contact form processing
• Hostinger — website hosting and infrastructure
• WhatsApp (Meta) — if you choose to contact us via WhatsApp

How we share your information

We do not sell, rent, or trade your personal information. We only share it with the service providers listed above, and where required by law (for example, in response to a valid legal request), or in connection with a business transfer such as a merger or acquisition.

Data retention

We keep your information for as long as we have an ongoing relationship with you, and for a reasonable period afterward in case you get back in touch or we have a legal or accounting reason to retain it. Contact form submissions and enquiries that don’t turn into a project are generally kept for up to 24 months before being deleted.

Your rights

Depending on where you’re based, you may have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Ask for a copy of your information in a portable format

To exercise any of these rights, email us at contact@2mindscreative.pro and we’ll respond within a reasonable timeframe. If you’re in the European Economic Area, you may also have rights under the GDPR; if you’re in Indonesia, you have rights under Law No. 27 of 2022 on Personal Data Protection.

Data security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including secure hosting, encrypted connections (HTTPS), and limiting who on our team can access client data. That said, no method of transmission over the internet is 100% secure, and we can’t guarantee absolute security.

Children’s privacy

This website and our services are intended for businesses and individuals aged 18 and over. We don’t knowingly collect information from anyone under 18.

International visitors

We’re based in Indonesia and work with clients globally. If you’re contacting us from outside Indonesia, your information will be processed in Indonesia and potentially by the third-party providers listed above, which may be located in other countries.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We’ll update the “last updated” date at the top of this page whenever we do. We encourage you to review this page periodically.

Contact us

If you have any questions about this policy or how we handle your information, email us at contact@2mindscreative.pro or message us on WhatsApp at +62 823 4104 8313.